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Customer Forum > KeyCreator CAD & CKD Viewer > Printer Dialog Box is Hidden View modes: 
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Cliff - 10/24/2022 8:33:26 AM
   
Printer Dialog Box is Hidden
When I select print preview, The windows printer selection and settings dialog box comes up. When I click print, Keycreator's print setup box comes up behind the main Keycreator display and for all practical purposes it is locked up. If you hit escape you can continue but not print. The only way that I have found around this is to shrink the main KC display before I start and position it so I can see KC's print setup dialog box.
I think this is a Windows 11 issue but just wondered if there is a setting that I have set wrong. I am running KC 2022 SP2. I did not have this problem until the last major Windows update. I rolled it back but it did not fix the problem. Any suggestions.

TIA
Cliff
Asus Tuf17 Laptop i7-12700H
Win 11
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Chris - 10/24/2022 9:09:14 AM
   
RE:Printer Dialog Box is Hidden
Hi Cliff. I am using Windows 11 also but I don't seem to have a problem with the Print Setup window appearing behind KeyCreator. Have you tried 2023 SP0 yet? Does it happen there too?
----------------------------
Christopher Boivin
Technical Support Manager
Kubotek USA, Inc.
2 Mount Royal Ave, Suite 500 | Marlborough, MA 01752
Skype: christopher.boivin1
Phone: 800-372-3872 option 2
Fax: 508-229-2121
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Cliff - 10/24/2022 1:15:39 PM
   
RE:Printer Dialog Box is Hidden
Yes 2023 SP0 behaves the same.
Cliff
Asus Tuf17 Laptop i7-12700H
Win 11
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Cliff - 10/24/2022 2:29:20 PM
   
RE:Printer Dialog Box is Hidden
Post attachments:
Dialog-box-issue.jpg
Cliff
Asus Tuf17 Laptop i7-12700H
Win 11
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Cliff - 10/24/2022 2:31:00 PM
   
RE:Printer Dialog Box is Hidden
Picking the dialog box does not bring it to the forground.
Cliff
Asus Tuf17 Laptop i7-12700H
Win 11
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Chris - 10/24/2022 2:52:11 PM
   
RE:Printer Dialog Box is Hidden
And is this the only dialog box that it happens with?
----------------------------
Christopher Boivin
Technical Support Manager
Kubotek USA, Inc.
2 Mount Royal Ave, Suite 500 | Marlborough, MA 01752
Skype: christopher.boivin1
Phone: 800-372-3872 option 2
Fax: 508-229-2121
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Cliff - 10/24/2022 3:22:07 PM
   
RE:Printer Dialog Box is Hidden
Print and Print Preview behave the same. They are the only ones. These launch a windows looking dialog box. When you click print, it goes away and the print setup dialog launches (behind the main KC window)
Cliff
Asus Tuf17 Laptop i7-12700H
Win 11
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Chris - 10/27/2022 7:21:34 AM
   
RE:Printer Dialog Box is Hidden
It just occurred to me that I see similiar behavior. Not with KeyCreator though. I run multiple instance of Outlook.Whenever I start my second instance it shows in the foreground for a moment but then is forced behind the first instance. This didn't always happen this way. I'm thinking a Windows update may be at fault. I have been poking around the Windows support pages but I haven't found anything yet.
----------------------------
Christopher Boivin
Technical Support Manager
Kubotek USA, Inc.
2 Mount Royal Ave, Suite 500 | Marlborough, MA 01752
Skype: christopher.boivin1
Phone: 800-372-3872 option 2
Fax: 508-229-2121
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