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Customer Forum > KeyCreator CAD & CKD Viewer > KC.exe, version: 15.0.1.4618 crashing

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bh41@willapabay.org - 8/30/2019 5:38:34 PM

KC.exe, version: 15.0.1.4618 crashing

Keycreator keeps crashing,

It appears that there is a problem with my OS and Keycreators KeyLicensex64.dll

Is there a fix for this w/o upgrading to the latest version of Keycreator?

From my application log:
Faulting application name: KC.exe, version: 15.0.1.4618, time stamp: 0x5a1bb7c3
Faulting module name: KeyLicensex64.dll, version: 15.0.1.4618, time stamp: 0x5a1bb31e

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Advanced member

michael@gutmandesign.com - 9/6/2019 6:09:01 PM

RE:KC.exe, version: 15.0.1.4618 crashing

Hi BH,

Here are some options from a non-IT approach.

Search for "registry" in Kubotek University. Dr. Walt has a video tutorial on clearing the Kubotek registry entities. This could be the problem with program instability.

BUT first go to "Tools/Settings Export" and export all of your custom settings to a convenient place. This way you can easily restore your workspace after clearing the registry.

I don't know how strict Tech Support is on supporting issues without a maintenance contract, but you could try asking them for help. Suggest you go right to phone i.e. not fill in the form or leave a voice message. Telephone is 508-229-2020. Hope the registry clearing solves the problem but if not call them.

Lastly, consider upgrading to a current version if you are using the software on a regular basis. There are many enhancements since your version. If you wish to go this route then call sales to see if they have flexibility on the cost but do plan on going forward under a maintenance contract year to year.

Hope this is helpful. All the best,

Mike

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