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Customer Forum > KeyCreator CAD & CKD Viewer > "Unable to load KCore.dll"

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jason@cadcamadvantageinc.com - 8/18/2021 1:18:06 PM

"Unable to load KCore.dll"

"Unable to load KCore.dll Execution can not continue"

This is the message I am getting trying to open Keycreator 2019. I was using it fine this morning, and did a restart of my system. I was backing up a lot of jobs from my jobs folder to an exteranal chip. No other files were accessed or touched. Just job folders. I have never seen this before and I have been using this software just fine without issue for many, many years.
Upon restarting my system this morning, this message came up and I can no longer get into my software. I can open 2017 just fine.
I am in the middle of a 6 hour backup and do not want to interupt that to restart my system again.
Any ideas what happened or how to get around this as I have a customer waiting on me.
I already tried calling support, but they never answer and I always have to wait for a call back. Trying to get some answers in the mean time.
Thanks.

Jason Brown
Cad/Cam Advantage, Inc.
Win 7 Home Premium
Samsung Series 7 gamer laptop
Intel Core i7-3610QM CPU @ 2.30GHz
64 bit OS
NVIDIA GeForce GTX 675M
2 gig dedicated RAM (4gig total)

Keycreator
Mastercam
Keyshot
David Laser Scanner

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Site admin

Chris - 8/18/2021 2:34:54 PM

RE:"Unable to load KCore.dll"

Hi Jason. Just got your voice message and I saw you posted this on the forum too.

Check your antivirus software. Usually I see this message when the antivirus software thinks KeyCreator is malicious and blocks the DLLs from loading.

----------------------------
Christopher Boivin
Technical Support Manager
Kubotek USA, Inc.
2 Mount Royal Ave, Suite 500 | Marlborough, MA 01752
Skype: christopher.boivin1
Phone: 800-372-3872 option 2
Fax: 508-229-2121

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Advanced member

jason@cadcamadvantageinc.com - 8/18/2021 4:48:02 PM

RE:"Unable to load KCore.dll"

Hi Chris, Thanks. I disabled my Avast for 10 minutes and tried to open it and got the asme results. Is this an accurate test of the antivirus?

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Advanced member	jason@cadcamadvantageinc.com - 8/18/2021 4:48:43 PM RE:"Unable to load KCore.dll" sorry.... "same" results. Jason Brown Cad/Cam Advantage, Inc. Win 7 Home Premium Samsung Series 7 gamer laptop Intel Core i7-3610QM CPU @ 2.30GHz 64 bit OS NVIDIA GeForce GTX 675M 2 gig dedicated RAM (4gig total) Keycreator Mastercam Keyshot David Laser Scanner Reply \| Quote \| Subscribe to post

Site admin

Chris - 8/18/2021 4:56:31 PM

RE:"Unable to load KCore.dll"

I have never used the software but I found this info online about creating an exception.

Open Avast Antivirus and go to ☰ Menu ▸ Settings. Select General ▸ Exceptions, then click Add exception. Add an exception in one of the following ways: Type the specific file/folder path or URL into the text box, then click Add exception.

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Advanced member

jason@cadcamadvantageinc.com - 8/18/2021 5:20:36 PM

RE:"Unable to load KCore.dll"

So I just cancelled the jobs backup and restarted the computer, and it (KC19) opens without issue. It must not like me copying files across a network while trying to open Keycreator at the same time. I will just have to finish my backups tonight while I am sleeping.

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