Kubotek Forum

KeyCreator CAD & CKD Viewer Technical discussion of CAD/CAM and integrated partner products
Customer Forum > KeyCreator CAD & CKD Viewer > KeyCreator Error Saving to OneDrive View modes: 
User avatar
Member
Member
jmccullough@kubotekkosmos.com - 1/21/2026 8:54:08 AM
   
KeyCreator Error Saving to OneDrive
Kubotek Kosmos support has confirmed a major conflict between KeyCreator and recent builds of Microsoft OneDrive. The error occurs when attempting to save over a CKD file stored on OneDrive. The problem impacts all versions of KeyCreator running on Windows 11.   
 
KeyCreator error message(s):
---------------------------
CKDesignFileDoc::Commit error code -2147024516 (0x8007017C)
---------------------------
or simply,
---------------------------
Failed to save document.
---------------------------
 
 
This conflict appears to have begun with the OneDrive Build 25.238.1204.0001 which started being distributed in automatic Windows updates on January 13, 2026. We have confirmed the problem persists with more recent beta builds of OneDrive from last week.
 
Microsoft support documentation indicates that the weekly production release schedule of OneDrive updates may be on hold. The last listed update marked as "production ring" was 6 weeks ago on December 9, 2025.  
https://support.microsoft.com/en-us/office/onedrive-release-notes-845dcf18-f921-435e-bf28-4e24b95e5fc0    
 
The current recommendation from Kubotek Kosmos support is KeyCreator users on Windows 11 who need to work with files on OneDrive only use the current OneDrive production build 25.222.1112.0002 (Dec 9) or earlier. 
 
We will post relevant updates on this issue here
User avatar
Member
Member
info@fitzkeboatworks.com - 1/21/2026 9:58:15 AM
   
RE:KeyCreator Error Saving to OneDrive
I can save a file as the "Save As" option to my Onedrive desktop but not the regular "Save" function. I tried to restore the Onedrive to a previous version and the Dec.9th date is not available. Is there a way to save my KeyCreator files to a non-Onedrive file? 

User avatar
Member
Member
jreis@kubotek3d.com - 1/21/2026 4:57:39 PM
   
RE:KeyCreator Error Saving to OneDrive
You can save a file directy on to your disk drive. If you need further assistance you can do a Support Request on the Kubotek Kosmos support site.
User avatar
Member
Member
jmccullough@kubotekkosmos.com - 1/22/2026 11:32:27 AM
   
RE:KeyCreator Error Saving to OneDrive
As we suspected, we are learning that this error is impacting a lot of applications beyond OneDrive, such as DropBox. 
 
If you are looking for more details and recommendations about this problem from Microsoft here are a few good links:
Windows 11 25H2 Known Issues

How to Uninstall a Windows Update

Some of the details from Microsoft indicate that the problem may be impacting some Windows 10 users as well. 
User avatar
Member
Member
jmccullough@kubotekkosmos.com - 1/26/2026 6:51:55 PM
   
RE:KeyCreator Error Saving to OneDrive
Fix Confirmed

Microsoft has published a fix to this issue.
https://support.microsoft.com/en-us/topic/january-24-2026-kb5078127

This KB5077744 update is now available in the regular Windows 11 system updates. The file system fix apparenty updates the operating system. Updates to OneDrive, Dropbox, or KeyCreator are not needed.  

1
Login
© 2023 Kubotek USA, Inc.