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View and Convert Technical discussion of Multi-CAD file viewing and translation
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Chris - (12/12/2019 9:50:50 AM)
RE:Viewing old files
The viewer can only read CadKey files newer than CadKey version 5. Anything older would need to be converted. 

If you can share a file and emailed it to support@kubotek3d.com, I can verify if this is indeed the issue.